Refund policy

We want you to love your purchase, but we understand that sometimes things don’t go as planned. Please review our policy below for returns, refunds, and replacements.

Damaged or Defective Items

We take great care in packing your order, but if your item arrives damaged or defective, please contact us within 7 days of receiving it.

To help us process your claim quickly, email us at therealbeautybff@gmail.com with:

• Your order number

• Photos of the damaged item(s) and packaging

• A brief description of the issue

Once we review your case, we’ll offer either a replacement or store credit, depending on the situation.

Refunds

We do not offer refunds unless the item is damaged or defective upon arrival. In those cases, we’ll provide a replacement or store credit.

Exchanges

We do not offer product exchanges. If an item is damaged or defective, we’ll be happy to replace it or issue store credit.

Important Notes

• Claims must be made within 7 days of receiving your order.

• Items must be unused and in their original packaging to qualify for a replacement or credit.

• We are not responsible for items lost due to the customer’s chosen shipping method.

If you have any questions, feel free to reach out to us at therealbeautybff@gmail.com. We’re here to help!

Thank you for shopping with The Beauty BFF!